FAQs

Laraines 300 Thornburg Dr SE Unit D Conover, NC 28613 828-469-6433 We are open and shipping. We were not affected by the hurricane. $6.85 shipping IN the CONTINENTAL USA. *Orders outside the Continental US & International orders will be contacted with shipping costs for approval before we ship. We are shipping the same or next business day. If your interested in 2 day, 3 day or overnight shipping email us any time or you can call us between 10 and 4 pm EST for rates, laraine3@aol.com or 828-469-6433... We have a 30 day return policy.

After entering all of your information on the next page be sure and and hit the submit button at the bottom right of the page. You will immediately be taken to a confirmation screen with your order number. If for any reason this does not happen your order has not gone through. Please submit it again.

Phone Number 828-469-6433. open Mon through Fri 10-4 EST at the least. We are often open later in the evening.


Customer service Email use the contact form at the top of the website. Emails are answered 7 days a week. or email Laraine3@aol.com
Order changes - Use the contact form at the top of this page..



About Us
Laraine's has been in business since 1982. The website Laraines.com has been online since 2000..

 



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Order Information
Placing Order Options - Shop online 24 hours.
or call us at 828-469-6433 open Mon through Fri 9-5 EST at the least. If you do not reach us please leave your name and phone number and we wil call you back. Tax Information - Sales tax is charged on orders shipped inside NC only.
Payment Methods Available - Discover, MC, Visa, Amex, and Paypal & with approval Paypal credit.,
Problems with Your Order - contact us immediately by using the contact us at the top of the website or by replying to the shipping notice, you may also call us at 828-469-6422 and we will handle your problem quickly. If an item arrived broken do not ship it back we will send you a replacement and a label to send the broken item back to us. Make your broken or damaged request within 5 days of getting the item please so we can contact our delivery service.


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Shipping
Shipping Methods Available - All orders ship from North Carolina. The East coast and most of the midwest is 2 business day delivery after shipping. The Midwest, and Tx are 3-4 days business days and the west coast is 4-5 business days from ship date.
Expedited Shipping- goes out Monday thru Friday the day you order if we get the order by one EST. 3 day, 2nd day and overnight shipping occasionally is held up by bad weather. if this happens we apologize but we can not refund the cost as we have already paid it to Fedex or Ups. Fedex And Ups do not refund shipping if the delay is because weather or anything else they do not have control over. They will refund the charge if the delay is caused by them. Heavy and oversized items may not be be available for Express shipping or may cost more then the standard amount our computer charges. if this is the case we will contact you.
3 day shipping You will be charged $20. the items are heavy and cost more then that- we will contact you about cost.
Alaska, Hawaii, and Puerto Rico are shipped Priority mail only.

There may be a slight additional charge for Alaska or Hawaii.
International Customers - We ship through the Post office only. You will be contacted by email for shipping approval. Shipping will be added by us after you place the order and we have weighed it. We charge you only what the post office charges us. We ship Priority International mail or Express only.International orders will be shipped to the billing address of the credit card holder only. You may be charged customs on your end by your country. We are sorry but we have no control over that and we have no way of knowing how much the customs will be in advance. If there is a customs or duty fee there will need to be someone at the address to pay it when it is delivered or your country may require you go pick it up. If a package is refused or sent back to us because it could not be delivered we will not refund the shipping costs. Those costs are paid from us to the Post office and they do not refund us if it is not delivered. It is illegal for us to mismark the prices in a package or mark it as a gift so please do not ask.
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Returns
Return/exchange Policy - We have a 30 day return policy on merchandise most of the year. Holiday items must be shipped back within 30 days or before Christmas or Halloween ( depending on the holiday) whichever is earlier. We do not accept returns of holiday items after Christmas. Credits will be done for the cost of the merchandise only. We do not refund shipping in either direction. We credit the credit card you charged with or your paypal account depending on how you paid. Clothing/swimwear must have all tags and liners. Clothing/swimwear may not be returned if it has been worn, smells of cologne, is snagged, or is covered in powder. Please try on clothing and swimwear carefully as it will only be accepted for return if it is returned in the same condition it is sent to you in. Any gift item(s) that comes in special boxes or packing must be returned in this same package.
If an item is broken or damaged on the one to you please contact us within 3-5 days. Do not ship back damaged merchandise until we have spoken to you by email or phone.
Process - fill out the return form or include the original packing slip. Be sure your name and phone number are legible and included inside the package in case we have questions.
Ship your return to
Laraines.com 300 Thornburg Dr SE Unit D Conover, NC 28613

Shipping - you may ship your order back to us any way you prefer. We are not responsible for lost or damaged merchandise on returns so please pack all items carefully and insure your return.
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Security/Privacy
Terms- We are part of Yahoo shopping and the shopping cart is secured by Yahoo. You may shop online with us safely. We do not share, sell, or loan out any addresses, emails,or phone numbers of our customers.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use Anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here. back to top